These shipping and delivery policies are valid from June 1, 2017.

ONLINE SHOP

niinmun´design sells products to individuals of legal age. Product prices include VAT. We reserve the right to pricing and delivery changes.

ORDERING

Products will be ordered in the online store by moving items to the shopping cart and by paying for the contents of the shopping cart in the online payment service. All customer information is handled confidentially. Contact information requested in connection to the order will not be used for purposes other than the delivery of the order or for contacting the customer, unless otherwise stated. Upon ordering from the online store, you are required to have familiarized yourself with, and agree to the currently valid terms of delivery.

PAYMENT AND PAYMENT METHODS

Paytrail Oyj (2122839-7) operates as a payment intermediary, in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, we ask that you primarily contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
www.paytrail.com

In addition, you may pay for your purchase through the Shopify Payments service. Shopify Payments offers easy and secure payment transactions for customers in Europe. Shopify Payments' terms and conditions are publicly available here.

ORDER AND PAYMENT CONFIRMATION

When we have received your order, we will immediately send you an order confirmation by email, which will disclose your order information. Always check the contents of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you need to contact customer service. When contacting us, always have your customer number and order number available. Always check that the contents of the package match the products listed in the order confirmation.

You may contact our customer support service by calling us on this number: +358407561567 (Turku Showroom); by visiting our store; or by email: info@niinmun.fi

DELIVERY METHODS AND EXPENSES

Our products have free delivery for orders over €200. Delivery costs (€4.90) include postage and packaging costs. We present an estimate of the delivery cost in the shopping cart according to the primary delivery method chosen. You will see the exact delivery costs after choosing the payment and delivery methods for the order. The delivery methods in use depend on the contents of the shopping cart and the combined weight of the items. You may choose the desired delivery method at checkout, which will disclose the exact cost of delivery.

DELIVERY TIME

We aim to ship orders on the day following the order, if stock is available. Typical delivery time depend on the order, delivery method, and destination address. Exceptions to delivery estimates have been stated if the order contains products that are currently out of stock. Additionally, we will inform the customer of any delays immediately after placing the order.

niinmun´design is not responsible for delays caused by force majeure events, or any indirect harm caused by order delays. Exceptions to delivery estimates will be disclosed on the store website.

PROBLEM SITUATIONS

In the case of a missing or damaged product, or if the customer is not satisfied with their order for any other reason, niinmun´design must be notified in writing within 14 days by using the address mentioned under Cancellations and returns (below), or by calling the number mentioned above.
If the package has clearly been damaged in transit, the customer must immediately file a complaint with the shipping company of their chosen delivery method.

CANCELLATIONS AND RETURNS

RIGHT OF WITHDRAWAL

The customer has a right to cancel a contract within 14 days. The cancellation deadline ends 14 days after the last parcel or installment of goods has been received or, in the case of downloadable products, from the moment the order is received.

In order to comply with the cancellation deadline, notice of the use of the Right of withdrawal must be sent to niinmun´design before the Right or withdrawal period has ended.

You may return your order free of charge through Posti by using the customer return code 648638 and by addressing the package to Niinmun Turku, Aurakatu 10. List any items you are returning in the return label that was included in your order, as well as the reason for returning. Please note that the return code does not work for Posti parcel lockers.

EFFECTS OF CANCELLATION

In the event that a customer returns their entire order, niinmun´design will also refund the delivery costs of the order. Otherwise, if the order amount is less than €200, delivery costs will not be refunded. If the contract is cancelled, niinmun´design will return the payment received without delay, and no later than 14 days after receiving the cancellation notice. The refund will be delivered using the same method the customer chose when placing the order, unless otherwise requested. The refund will be processed in a manner that does not accrue any extra costs for the customer.

As an exception, orders returned during VIP/campaign sales are charged a processing fee of €5, regardless of whether the order is returned in whole or in part. The processing fee is not charged for exchanges or if the customer brings the return directly to our showroom in Turku (Aurakatu 10). 

The customer must send the return order back without delay and no later than 14 days after sending the cancellation notice. The deadline has been met if the customer returns the order before the 14 days after making the cancellation notice have passed.

The customer is only responsible for such decrease of value, which results from factors other than the necessary processing of the items to determine their nature, properties and functionality.

UNCLAIMED ORDERS

Not claiming the order is not considered a refund or cancellation of the order. Unclaimed orders that a cancellation notice has not been filed for will be charged for delivery and return costs.